Digital Decade – Quality of public e-services for the citizens brought together experts from different fields, people working in civil services and citizens with diverse positions for a conference that presented findings from the Study on the Quality of e-Services for citizens in North Macedonia.

Hosted at the Panoramika Hotel Design Skopje, on 15.01.2024 the conference aimed to share how North Macedonia is doing in the field of digitalization, the quality of the e-services, what is achieved and what needs to be done to achieve better results.

Event Details:

• Date:  15.01.2024
• Location: Hotel Panoramika Design Skopje
• Organizers: Centre for Knowledge Management

Digital Decade – Quality of public e-services for citizens successfully brought together over 25 professionals from diverse fields. Keynote speakers, asking the listeners for their opinions, and a bustling exhibition hall contributed to a vibrant atmosphere of collaboration and knowledge-sharing.

Event Program: The conference featured a dynamic program including keynote addresses by the project organizer, and by two experts, discussions on quality of e-services and what needs to be improved. Notable sessions included a deep dive into proposed measures, policies, programs to overcome the challenges with the quality of e-services for citizens in North Macedonia.

   Attendance and Audience:

• Total Attendees: 28
• Diversity: A diverse audience, experts from different fields, people working in civil services and citizens with diverse positions
• Notable Guests:  Dr. Andrijana Bogadanovska, Dr. Ana Sekulovska, M-r. Irena B. Karakashev

 Key Takeaways:

• If North Macedonia improves the quality of e-services to better comply with EU standards, then the promise of a Digital Decade and the rights and benefits associated with it will become a reality for Macedonians.
• There is a lot of work to be done, but North Macedonia is in the right path to achieving the goal of having better quality of e-services.

 The conference for Digital Decade – Quality of public e-services for citizen successfully achieved its goals of fostering collaboration and knowledge exchange. The positive feedback and valuable insights gained will contribute to planning future editions of the event.