Digital Decade – Quality of public e-services for the businesses brought together experts from different fields, people working in civil services and citizens with diverse positions for a conference that presented findings from the Study on the Quality of e-Services for citizens in North Macedonia.

Hosted at the Panoramika Hotel Design Skopje, on 15.01.2024 the conference aimed to share how North Macedonia is doing in the field of digitalization, the ranking of North Macedonia on the benchmark for e-government -Life events of business entities, thematic analysis of the interviews of the experts.

Event Details:

• Date:  17.01.2024
• Location: Hotel Panoramika Design Skopje
• Organizers: Centre for Knowledge Management

Digital Decade – Quality of public e-services for businesses successfully brought together 17 professionals from diverse fields. Keynote speakers, asking the listeners for their opinions, and a bustling exhibition hall contributed to a vibrant atmosphere of collaboration and knowledge-sharing.

Event Program: The conference featured a dynamic program including keynote addresses by the project organizer, and by two experts, discussions on quality of e-services and what needs to be improved. Notable sessions included a deep dive into proposed measures, policies, programs to overcome the challenges with the quality of e-services for citizens in North Macedonia.

Attendance and Audience:

• Total Attendees: 20
• Diversity: A diverse audience, experts from different fields, people working in civil services and citizens with diverse positions
• Notable Guests:  Dr. Andrijana Bogadanovska, Dr. Ana Sekulovska, M-r. Irena B. Karakashev

Key Takeaways:

• If North Macedonia improves the quality of e-services to better comply with EU standards, then the promise of a Digital Decade and the rights and benefits associated with it will become a reality for Macedonians.
• Steps that need to be taken to achieve successful digital transformation of public services are : political will, clear roles of the institutions,  covering all stakeholders, digital literacy, public engagement

The conference for Digital Decade – Quality of public e-services for businesses successfully achieved its goals of fostering collaboration and knowledge exchange. The positive feedback and valuable insights gained will contribute to planning future editions of the event.