Studies and Analyses

The study analyzes the state of digital transformation and the use of e-services in North Macedonia, focusing on the needs and challenges of citizens. Although there are legal regulations for digital services and a Central Population Registry, a legal framework for the security of networks and information systems is missing.

The digitalization of public services lags behind the EU and the region, partly due to weak political support and institutional ambiguity. The Digitalization Roadmap (2022-2030) offers guidance, but success requires increasing digital literacy and ensuring access for all citizens, including vulnerable categories.

Key recommendations: improving the accessibility and quality of e-services, increasing citizen participation, and strengthening the security and transparency of personal data.

👉 More information and access to the study here

You can read our short recommendations regarding digital services for citizens at the following links:

• Recommendation 1: Strengthening citizen engagement, through digital literacy, in shaping, optimizing and ensuring better quality of public e-services in North Macedonia
• Recommendation 2: People and their rights at the center of digital transformation
• Recommendation 3: Increasing the security and empowerment of individuals, transparency of personal data and artificial intelligence